HFC Help Desk

For technical support, the Help Desk provides real-time and online assistance for students and faculty who need access to core College systems and technology.

How to get help: Start with our self-service options

Put in a help ticket request

Submitting your information through our online forms will simplify the process of receiving assistance with network access (Student User Trouble Ticket) or on-campus computers (Hardware Trouble Ticket).

Student User Trouble Ticket Hardware Trouble Ticket

HFC universal passwords

HFC students and employees use one username and password for all systems, including HFC Online, HawkMail, Office 365, network logins, and more. Please visit the HFC Universal Password Help page for information about changing or resetting your HFC password.

HFC HawkMail for students

HawkMail is email for HFC students, powered by Google. HawkMail is a full-featured Google account, providing integrated support for Google services using your HFC username and password.

Need to talk to a person? Take these three steps first.

Please help us help you in the most efficient way. These three quick notes will make a big difference:

  1. Please review the Password Overview page before calling us about login issues. These pages contain self-service tips that can help you access the system on your own. If you have used the online resources and still need to call us for password help, please be sure to have access to a computer or mobile device that is connected to the internet.

  2. The course management system Moodle (HFC Online) is not part of our Help Desk services. For assistance with HFC Online / Moodle, please contact your instructor or the eLearning Department at 313.845.9663 or moodlesupport@hfcc.edu.

  3. The Help Desk focuses on tech support. If you need help with issues relating to enrollment, registration, financial aid, paying your bill, or similar issues, please reach out to the Welcome Center. The Welcome Center offers real-time and chat assistance for non-tech-support needs.

ITS office location and hours

Henry Ford College Information Technology Services is on the second floor of the Administrative Services Conference Center, Building L. Check the upper right of this page for our regular hours, which vary by semester.

Hours during Winter Semester: 
Monday - Thursday: 7:00 a.m. - 7:00 p.m.
Friday: 7:00 a.m. - 4:30 p.m.