BBA 159 Contact Center/Help Desk Practicum

Credit Hours: 
2.00
Course Description: 

Presents the components, job roles, and performance factors of today’s contact center/help desk. Discusses techniques to handle incoming customer inquires regarding products, services, accounts, and equipment; how to respond to customer inquiries, requests, and complaints; and how to troubleshoot with empathy for the customer, with prompt and courteous service, and professionalism. Course utilizes a call center software package to simulate real-life scenarios.

Prerequisites: 
BBA 153, BCA 140
Co-requisites: 
BBA 153, BCA 140