HFC welcomes Terri McKay, who demystifies IT for students and employees

If the voice on the other end of the Help Desk line doesn’t sound familiar, give it time. Terri McKay recently joined HFC as the new Help Desk Associate, bringing with her more than 30 years of IT experience.

"I’ve always been curious about technology, starting with hardware when I was young. My curiosity progressed to administration. I have found there is often a disconnect between IT support and the people using the technology. That aspect is my niche," said McKay. "The Help Desk is responsible for maintaining phone, email, and Microsoft Teams communications to help users with IT access or getting them to the correct department."

Figuring out a person's IT needs can be an adventure

A lifelong resident of Downriver, McKay, the youngest of seven, was born in Trenton. She lives in Allen Park and has two daughters, 23 and 17. McKay graduated from Aquinas High School in Southgate. She enrolled at Michigan State University and earned her bachelor's degree in business administration.

McKay reports to HFC Director of Network and IT Infrastructure Joe Zitnik. Prior to joining HFC, McKay worked for an automotive supplier. She spoke about what attracted her to the College.

"I really enjoy helping people. Sometimes figuring out what their IT needs truly are can be an adventure," said McKay. "I also enjoy the variety of people from all walks of life here at the College who are looking to improve their lives and how that’s different for everyone. I’m not yet familiar with the business side of academics, but I’m learning!"

IT experience and calm disposition make her invaluable to HFC

Even though he’s only known McKay for a short period of time, HFC Computer Technology Associate Rick Hatala said it’s a pleasure working with her.

"Terri is kind, soft-spoken, and very patient with our users, not to mention a very fast learner," said Hatala. "She has been a joyful addition to our IT family."

Zitnik agreed.

"Terri has been a wonderful hire," he said. "Many people can learn the tech, but being patient, listening, and remaining calm no matter how animated the caller becomes are the most important traits for a Help Desk hire. Terri has been wonderful. She has a history in technology and has experience working with users in stressful situations. We’re happy to have Terri as part of the IT team."