Release Date: 
Monday, May 16, 2022

Print Shop moves all printing requests online

Print Shop Graphics Technician Al Betancourt.
Friendly Graphics Technician Al Betancourt runs the HFC Print Shop.

To improve our efficiency and provide better service, the HFC Marketing and Communications division, with help from IT, has created a new, online Print Shop Request Form. Special thanks to Ace Olson for helping create the form.

Please use the online Print Shop Request Form as the only method to request Print Shop services. All requests must be submitted using this online form.

The online form will allow us to manage our work flow, triage and prioritize projects, and to run a more efficient Print Shop operation.

We ask that you recycle any remaining paper forms you have been using, and discontinue using the Graphics email address to make requests. Drop-in requests will be required to fill out the online Request Form and follow our normal turn-around times.

Print Shop services that are provided to HFC departments at no cost (within reason)

  • Printing and copying of various HFC-related documents:
    • brochures
    • flyers
    • posters
    • postcards
    • signs
    • letters
    • mailers
    • etc.
  • HFC-branded notepads
  • Business cards
  • HFC-logo notecards with HFC return address envelopes
  • Bindery, trimming
  • Lamination
  • Bulk envelope and letterhead ordering

Reducing waste:
Because most of our services are provided at no cost to HFC departments, we need your help in reducing waste. Please do not request larger printed quantities than you know you will actually distribute to people who will use them. We will ask specific questions about uses and distribution of materials to assist in reaching our goal of efficiency without waste. Waste has been a large problem in the past, and we are working to change that. We appreciate your teamwork on this.

When requesting services from the Print Shop, please follow these guidelines

  1. Please complete and submit one Request Form for each individual request.
  2. Allow 5 or more business days for turnaround.
  3. Rush Service charges may apply if less than 5 days.
  4. Less than 2-day service may not be possible.
  5. Any file containing copyrighted information must be accompanied by documentation that explicitly grants permission for duplication of the copyrighted material.

The form requires HFC login and will automatically record your name. It is a dynamic form, which means that your responses to certain questions will generate different options. For example, if you select "copies," you will then see a new section of the form that requests details about the copies you need.

Important details regarding delivery and delivery dates

  1. The 5-day turnaround time is standard but not a guarantee; some projects may take longer depending on quantity and complexity.
  2. The delivery date cannot be the same date the materials are needed for a class. Specific time-of-day deliveries cannot be guaranteed.
  3. Rush Services Request (less than 5 business days):
    Rush service charges may apply, and pre-approval from the Vice President of Marketing and Communications is required.
  4. Materials will not be sent to you via postal service or any other paid delivery method. We will deliver to you on campus, or you may pick up items at the Print Shop during designated open hours.

Self-service copy option

If you are in need of basic copies or you have a tight timeline for copies, the self-service copier is in an open room next to the Print Shop. This copier is available during business hours for all employees. It is available 24/7 for employees who have after-hours access to the F building. The copier is for HFC-business use only. Like other campus copiers, this copier keeps a record of items that are copied.

The Print Shop is not able to accommodate all requests. Here is what we cannot do, or must charge for

Due to costs, timeline, capability, or priorities, there are some items we do not produce.
Items that we do not produce (or for which additional charges will apply) include, but are not limited to:

  1. Course texts or similar materials for students (except those that are sold in the College Store).
  2. Niche materials such as department or unit newsletters.
  3. Oversized materials that exceed our in-house capabilities.
  4. Complex bindings, custom papers, or similar requests that we cannot produce in-house or whose materials are very costly.
  5. Items that are not aligned with the goals of the HFC Strategic Plan.
  6. Larger quantities than are actually distributed to individuals or groups.
  7. Items that do not meet HFC branding standards, that misuse our HFC logos, or that are not professionally produced.
  8. Items that are not submitted in a format that we can produce (our primary services are from properly-prepared PDF files, or MSOffice files).
  9. Items submitted on a timeline that we cannot meet.
  10. Items that require special treatments such as embossing, metallic inks, etc.
  11. Specialty items such as high-volume requests, requests that require significant manual preparation, or items that require costly materials (such as high-volume foam core, custom papers), etc.

About charges that may be applied to your requests

If we are able to produce your request but there will be a necessary charge to you, we will notify you in advance of the charge and obtain your consent to proceed.

When charges are necessary, they include materials costs, labor, and/or rush charges. We do not make a profit from necessary charges.

Graphic Design services are here for you!

Our Graphics team produces well-branded, high-quality materials for print and digital use. They will work with you on projects that align with the goals of the HFC strategic plan and overall College priorities.

Design projects are a consultative process that involves teamwork. Our designers work directly with you and with the Print Shop. They can save you time and effort by developing materials that can be produced efficiently by the Print Shop and will work with our other marketing materials.

We are developing a form (similar to the Print Shop request form) for design services. Until that form is ready, please send your request to Patti Sekulidis, and she will triage and assign design projects.

 

The online Print Shop Request Form is here

If you are ever looking for this form and cannot find it, login to the Employee Portal at my.hfcc.edu and select "All Request Ticket Systems." You will see the form on that list.

For questions or more information, contact the Print Shop at 313-317-6861.