Requesting Support for Web Projects

Existing sites have user guides, or instructions, for editing content on that site. Choose your site from the user guide list and follow the instructions.

User Guides

The Web Team use an online issue tracking system called Web Support to facilitate requests for web page changes and troubleshooting. This system helps us manage and process high volume requests with efficiency.

Note: all content must meet established guidelines and style standards, and must be provided in final form as it should appear on the HFC website.

Submitting a Web Support Issue

  1. Log in to hfcc.edu/websupport.
  2. Important: ensure email subscriptions are enabled to receive additional issue updates and communication. Click the “Subscribe for Email” link (near top right of page). Select “Own issues” and click Subscribe.
  3. Create an new issue by clicking the New Issue button (top right of page).
  4. Select the corresponding project from the drop-down menu. In most cases, select “HFC Main Website” and click Next.
  5. On the issue page, set Component to “content” and Category to “task.” Leave the following as default: Assigned, Status, Tags, and Priority. (Elevated priority is generally reserved for server outages.)
  6. In the Title box, type a brief yet descriptive title, e.g. Updates to <web page name>.
  7. In the Description box, enter further details or instructions. Provide links to web pages that require change.
  8. Optional: in the File Attachments section, upload supporting files. Click Browse to select a file and Attach to upload the file. Repeat to upload multiple files. Note: perform this step last when submitting requests, as there is a known issue affecting file attachments.
  9. When completed, click Preview to review the issue for accuracy.
  10. Click Save to submit the request.

See also these step-by-step instructions with screenshots and video.

Viewing/Replying to a Web Support Issue

  • Do not reply directly to Web Support email messages. Instead, click the issue link in the message to open the website.
  • Carefully review any existing comments that are part of the issue for updated information, then use the comment form at the bottom of the page to reply.