HawkQ is Here!
Are you looking to get in line for student services without actually standing in line?
Now you can with HawkQ. HawkQ provides you an opportunity to enter the virtual queue to obtain these enrollment services from the comfort of anywhere:
- Registration and Records;
- Financial Aid; and
HawkQ lets you sign into a virtual line using any computer, smart phone or a campus kiosk.
- Text the letters "hfc" to 313-499-0875 to add yourself to a queue via SMS;
- Download the QLess App for Android or Apple iOS; or
- Sign In Online
HawkQ will send a personalized text alert or phone call when it’s your turn to meet with a staff member on campus. HawkQ opens each day at 8 a.m. If you enter a queue prior to 8 a.m., the system will not add you until it is activated. HawkQ is closed on weekends and holidays. During peak registration periods, the HawkQ web sites will close when lines reach maximum capacity for the day.
NOTE: Toward the end of each business day, be sure to arrive on campus no later than 30 minutes prior to closing, regardless of your estimated HawkQ time. Example: The Welcome Center closes at 6:30 p.m. You MUST be in the Enrollment Lab area no later than 6 p.m. to guarantee your place in HawkQ.
- Send you an estimated wait time (estimates vary according to the number of people in line ahead of you);
- Allow you to ask for more time if it does not fit your schedule; and
- Alert you when you are 15 minutes away from your arrival time.
Check your wireless plan with your service provider. Standard text rates may apply.
HawkQ Text Commands
L - Leave the queue
Use this command when you need to exit a particular queue.
S - Status update
Use this command when you want an update of your wait time and place in line.
M - More time
Use this command to request additional time if you can't be in the area. (Max two times)
H - Help
Use this command to get additional assistance with HawkQ.
W - Switch
Use this command to switch from text to voice call updates.
N# - Notify me in XX minutes
Use this command to let HawkQ know when to send an alert.