Customer Service Professional Certificate of Achievement

Do you want to be a highly qualified frontline employee who helps customers achieve their goals? Careers in customer service help businesses grow and help customers succeed.

Interested in this program?

Demand is high! There is a growing need for talented people in Customer Service roles.

Are you an active listener, solution seeker, and great communicator who likes working with the public? Are you considering a stackable career credential that could lead to a satisfying career? HFC’s Customer Service Professional Certificate of Achievement can help you build a career path in an in-demand market. This program includes a collaborative of great employers across Metro Detroit.

  • Our collaborative group of employee partners across Metro Detroit offers a starting average wage of $16-$21 per hour.
  • State of Michigan Labor Market Information lists Customer Service Representatives starting wages from $13-$21 per hour.
  • Customer Service Representative is projected as the 6th largest occupation in Michigan until 2028.
  • Real-time data projects more than 12,000 opportunities in next 18 months in Southeast Michigan.
  • Demand data demonstrates a high volume of continuing hiring needs in southeast Michigan.
  • Customer service is a multifaceted career pathway that provides growth opportunities in many industries.

Reasons to consider HFC’s Customer Service Professional Certificate of Achievement

HFC’s Customer Service Professional Certificate of Achievement is a career pathway program developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, Oakwood Hospital and Medical Center, and many others.

  • It is a fast-tracked certificate that can be completed in one full-time semester.
  • It has an approved curriculum by several Metro Detroit employers who know the curriculum aligns with the core competencies they need.
  • It is a career pathway that can lead to other jobs in the industry. This stackable credential can lead to a General Business Associate degree at HFC.
  • Looking for a higher degree? The HFC General Business Associate degree has multiple agreements with Michigan colleges and universities if you want to complete a bachelor of Business Administration degree.

You may download our program flyer (PDF) if you wish to review or share this information offline.

What skills will I learn and improve?

Some of the skills you will learn include:

  • Intrapersonal behaviors (within yourself) and interpersonal behaviors (interacting with others)
  • On-the-job behaviors
  • Group behavior and team building
  • Communication skills
  • Strategies for problem solving, coping with challenges and dissatisfied customers
  • Methods to retain customers, measuring customer satisfaction
  • Integration of technology and delivering customer service
  • Business grammar and punctuation

What are my career opportunities?

Some of the available career positions include:

  • Account Representative
  • Call Center Representative
  • Client Services Representative
  • Customer Care Representative
  • Customer Service Agent
  • Customer Service Representative
  • Customer Service Specialist
  • Member Services Representative
  • Sales Facilitator

Business partners: join our collaborative!

Is your business looking for qualified talent?

HFC has been chosen by a local industry partner collaborative as the preferred educational provider to train the growing Customer Service Representative pipeline in Metro Detroit. The collaborative’s efforts address workforce talent challenges by building a diverse talent pipeline through a foundational training program. The collaborative aims to provide strong career opportunities for entry level positions in customer service.

If your company is interested in:

  • Recruiting graduates from the Customer Service Professional Certificate of Achievement
  • Becoming a partner to participate in working sessions to identify areas where the program can meet your current and future hiring needs
  • Identifying industry experts who can teach tomorrow's customer service employees

Current collaborative partners include:

How to enroll or get more information

Ready to apply for this program now?

Apply on our website today

There is no cost to apply.

For additional information, contact:

Cassandra Myers, Program Manager

Diane Smith, Ed.D., Faculty Lead