Medical Receptionist

Program Information

Degree Type: 
Certificate of Achievement

Prepares individuals to function with supervision in a health care office providing customer service as well as patient intake and discharge services. The curriculum includes medical office procedures such as scheduling appointments, managing the telephone, filing, mail duties, preparing and maintaining patient records, basic insurance claims, word processing, basic, spreadsheet and database skills, as well as medical office policies such as privacy requirements.

This program may be completed in one semester or it may be used as a stepping stone for the Medical Insurance Specialist certificate followed by the Associate in Business degree in Medical Practice/Facility Business Management. The students may elect to stop out at the end of any one of the three stages depending upon their career and educational objectives.

Learning Outcomes: 
  • Communicate effectively using verbal, non-verbal, and written communication as it relates to various health care providers and related businesses.
  • Perform administrative front office skills within the scope of practice as it relates to an ambulatory care setting.
Admission Requirements / Eligibility: 

All students seeking admission into the Medical Receptionist Certificate Program must schedule an appointment with the Health Careers Advisor at (313) 845-9877. Admission to the program is based upon satisfying the following admission requirements:

  • A minimum high school grade-point-average of C+ (2.5) or a minimum average score of 55 on the GED test, or a minimum college grade-point-average of C (2.25) for both transfer students and Henry Ford College students.
  • A COMPASS Reading score of 84 or higher or successful completion of ENG-081.
  • A Math placement of MATH-080 or higher or successful completion MATH-074 or MATH-0774 with a C grade or better.
  • Health Careers typing test at 45 words/min or better or successful completion of BCA-101 with a grade of B or better

Once these requirements have been met, the student will be given a granted petition to register for classes from the program director. Once a class roster has been filled for a particular class, the student may place themselves on the course waitlist for the next possible seat.

Medical Receptionist program course waitlists are not carried over from semester to semester. The student will be required to meet with a health careers advisor to make sure they are placed in the proper class.

Criminal Background Check and Drug Screen

Consistent with Michigan Public Health Code and the requirements of our clinical affiliates, a Criminal Background Check and a Drug Screen is required for all students in the medical assistant program prior to beginning their clinical assignments. The cost for the Health Appraisal, Drug Screen, Immunizations and background check are in addition to the cost of basic tuition and fee schedule.

Minimum Number Of Credits To Graduate: 
16.5 (Including Options/Electives)

Program Requirements

Additional Program Requirements: 

The Medical Receptionist program may be completed in two semesters following a full-time schedule once the program admission requirements have been met, or the program may be extended and completed on a part-time basis. In either case, careful scheduling is required. Students are strongly encouraged to consult the Health Careers Advisor in planning their class schedules at (313) 845-9877.

Program Duration Limits / Updates / Changes: 

HFC continuously attempts to improve each program, and as a result courses and requirements may be modified. Curriculum, course content and admission criteria are subject to change by action of the College faculty and administration.

Requirements are Subject to Change

The information represented here is for the current catalog year. If you were admitted prior to this year, please check your requirements under the Program Evaluation section of WebAdvisor.

Other Information

Year Established: 
Program Code: 


Health Sciences Division: 313-845-9877, Health Careers Education Ctr, Room: G-132
Elizabeth Hoffman: 313-845-6466,, Health Careers Education Ctr, Room: G-133B
Career Opportunities: 

The employment outlook for the Medical Receptionist is good, but very competitive especially for entry-level positions. Information about career placement is available through the College Placement Office which also assists students in finding employment.

Many health care employers are now requiring criminal background checks and drug screens of their new applicants.