Customer Service Professional
Henry Ford Community College’s Customer Service Professional certificate prepares students for a career in
customer service. This program emphasizes oral and written communication skills, workplace skills, and
basic computer skills and includes training to work effectively as a Customer Service Representative (CSR).
CSRs interact with a company’s customers by answering questions about products, services or billings.
CSRs, working in a call center or in a customer service department, receive in-bound calls from a
company’s customers and enter orders for products or services, sell tickets, make reservations, and solve
problems that customers are experiencing.
Students in this program will qualify to test for the National Retail Federation (NRF) Foundation’s Professional
Certification in Customer Service, a nationally recognized skill standards and certification exam.
The Customer Service Professional certificate (developed in consultation with businesses such as Blue
Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center) may be
used as a building block towards earning an Associate in Business degree.
Required Core Courses