Customer Service Professional

Program Information

Degree Type: 
Certificate of Achievement

Course work emphasizes oral and written communication skills, workplace skills, and basic computer skills and includes training to work effectively as a Customer Service Representative (CSR). CSRs interact with a company’s customers by answering questions about products, services or billings. CSRs, working in a call center or in a customer service department, receive in-bound calls from a company’s customers and enter orders for products or services, sell tickets, make reservations, and solve problems that customers are experiencing.

The Customer Service Professional certificate (developed in consultation with businesses such as Blue Cross Blue Shield, Ford Motor Company, DTE Energy, and Oakwood Hospital and Medical Center) may be used as a building block towards earning an Associate in Business degree.

Learning Outcomes: 
  • Compose effective written communication for a business environment.
  • Demonstrate effective non-verbal and verbal communication skills for a business environment.
  • Employ effective organizational skills in a business environment.
  • Practice proper business etiquette and business protocol.
Minimum Number Of Credits To Graduate: 
20.0 (Including Options/Electives)

Requirements are Subject to Change

The information represented here is for the current catalog year. If you were admitted prior to this year, please check your requirements under the Program Evaluation section of WebAdvisor.

Other Information

Registry / Certification / Licensure Exam Information: 

Upon successful completion of this program, students qualify to test for the National Retail Federation (NRF) Foundation’s Professional Certification in Customer Service, a nationally recognized skill standards and certification exam.

Year Established: 
Program Code: 


Business and Computer Technology Division • (313) 845-9804 • • Technology Bldg • Room: E-211
Diane Smith • (313) 845-9702 • • Liberal Arts Bldg • Room: K-319D