Student Resources and Support, Fall 2022

Henry Ford College is here to support your safety and success. Reach out if you need anything.

How can we help you?

If you do not find what you need on this website, please reach out to us and let us know how we can help.

The Contact Us information on this page will lead you to someone who can help. Our call center number is 313-845-9600. You may also email enroll@hfcc.edu.

Information about the coronavirus and safety measures, including how to get tested for COVID, is on our Safety First website.

Will you be coming to campus?

College operations are happening in hybrid settings -- some on campus and some online. Please check with our student services offices before coming to campus, if you do not yet have a scheduled on-campus appointment or an on-campus class.

The on-campus Welcome Center is open for appointments. Student, faculty, and staff support services are also fully available through live video, online formats, email, and by phone.

Contact Us

IT Help Desk, for tech support:

helpdesk@hfcc.edu or 313.845.6345
Mon. - Thu., 7:00 a.m. to 7:00 p.m.
Fri., 7:00 a.m. to 4:30 p.m.

e-Learning, for class support (online and on campus)

moodlesupport@hfcc.edu or 313.845.9663
Mon. - Fri., 7:00 a.m. to 4:30 p.m.

Call Center for other support:

313.845.9600
Mon. - Fri., 8:00 a.m. to 4:00 p.m


How to Get Help:


Student support services

Summary:

Henry Ford College student services offices are operating in hybrid formats. We are here for you!


Details:

If you need help with a specific class, please reach out directly to your class instructor for assistance. Have a great semester.

Visit our student services and campus resources websites for details about what each of these resources is, and how we can help you.

All of the following areas are currently offering support for you in hybrid formats:

IT Help Desk Support

  • helpdesk@hfcc.edu or 313.845.6345
  • Help Desk: Monday-Thursday: 7:00 a.m. - 7:00 p.m.
  • Help Desk: Friday 7:00 a.m. to 4:30 p.m.

e-Learning and HFC Online/Moodle support for online classes

Call center

  • 313.845.9600

Specific areas

Interpreting services for the deaf

We will provide assistance for our deaf students in your classes. This will be through a remote interpreter who will assist you with access to your online assignments. Reach out to Assisted Learning Services or call 313-845-9617 using TDD if you need assistance.

Emergency student funding

HawkStrong Fund from HFC

The HFC Foundation has provided the HawkStrong Fund to assist students who have emergency funding needs due to coronavirus-related issues. Information and eligibility criteria are here.

Other funding sources may also be available. Among them:

Perkins Grants:

If you are having trouble covering the cost of household bills (gas, internet, etc.), Perkins Grants may be available to help you.
To initially qualify, you must:

  • Be a current student
  • Have a Pell Grant
  • Have a GPA of 2.0 or higher
  • Be in a state-approved Perkins-eligible academic program (these are too numerous to list, but they do not include Liberal Arts or General Studies)

Requests for Perkins Grants should be sent to: Student Outreach and Support: bjhildreth@hfcc.edu

Other funding sources

As we learn more about funding available to students through the federal CARES Act or other sources, we will notify you.

If you have other questions about emergency funding, please reach out to Vice President Reginald Best, arbest1@hfcc.edu

If you need food assistance

The HFC Hawks' Nest provides supplemental food assistance, by appointment, to Henry Ford College students. To make an appointment, email hawksnest@hawkmail.hfcc.edu.

You may also consider local food-bank options that are capable of serving larger numbers of people than we can currently accommodate at HFC.

Gleaners Community Food Bank offers services designed to address food insecurity.

If you do not have a computer or Internet access at home

Summary:

There are various options available to assist students who do not have sufficient computer or internet access at home for online coursework.


Details:

For students who will be taking online classes, we strongly recommend that you use a computer or tablet for your coursework, rather than relying on your smart phone. You will find the online interface friendlier and more appealing if you use a larger screen and a keyboard.

Some of the options available to you:

  1. Free internet and related services are available from commercial providers for some households. Comcast and Charter Communications have announced that they are providing free wifi internet access and related services to specific audiences. A list of additional free or low-cost options is here. (Note: These are commercial services and are not affiliated, funded, or supported by HFC. If you choose these options, you will need to reach out to them to access these services on your own.)

  2. Resource sharing may be an option. You might wish to reach out to classmates, friends, or relatives who could share laptops, tablets, or other computer resources with you for the next two months. If you choose this option, please follow the CDC guidelines for safety (e.g. cleaning the surfaces, hand washing, and social distance practices).

  3. HFC has a computer loan program for Chromebooks. If you do not have a computer and none of the above options work for you, please email Director of Academic Affairs Cristina Bailey.

We are here to help you. Contact our Help Desk or Instructional Technology office (information and hours at the top of this website) if you need individual support in getting connected and using the online course interface. You may also contact the Learning Lab for one-on-one online assistance.

Further information for students

Please review the information on this website thoroughly for the best success in and outside of classes.

Check your Hawkmail regularly. Your instructors and the College will need to share important information with you, and this is the fastest and most secure method to make sure we reach all students.

If you have specific questions that have not been answered on this website:

Academics:
Please reach out to your instructor first. If they are unable to help, please contact your School dean's office.

Student Support Services:
Please review the "Student Support Services" section near the top of this page. Feel free to contact our Call Center (contact information at the top of this page) for additional questions.

Personal Support:
This is a stressful time for many. Our Counseling Office is here to provide support if you need someone to talk to. They can also refer you to outside resources as needed.

The Hawks' Nest is open by appointment. If you need food assistance, please call 313-317-1756 or email mlearl1@hfcc.edu.

SAFE@HFC supports a welcoming and safe campus experience for LGBTQ+ students and other community members. We are here for you. If you need support, contact Beth Preston, empreston@hfcc.edu or 313-317-1530.

If you have needs not addressed here, please contact our Call Center for help. Information is at the top of this page.


Upcoming semester info:


Students: Enroll now for Fall 2022!

Your future is bright at HFC!

Fall semester courses will be offered in a variety of formats. We will hold some face-to-face classes, some video-based live online classes, and some fully remote classes.

You can register for classes here

If you are not yet an HFC student, apply today at no cost so you can register for classes. We recommend you talk to an advisor about the format of the classes you want. Class formats are noted in Self Service. If the format of your section has to be changed for health and safety reasons, we will notify you and provide options for you.

Registration is open for all students.

We welcome applications now

Our student services offices are open
We are providing services in-person, online, or by phone. We are here to help you.

Our academic calendar is here

Obtaining a Student ID for on-campus students

The Campus Safety department is providing ID cards for students who need them.

If you do not have an HFC ID card and you will be taking any on-campus or hybrid classes, please follow these procedures:

IDs are provided by appointment. Standard hours are between 9:00 a.m. and 4:00 p.m. Monday through Thursday. Arrangements can be made for other times if needed. Contact Campus Safety dispatch at 313-845-9630.

There is no cost to receive your official HFC ID, but you must be registered for classes.

  1. Bring your driver's license or other official ID, and your HFC student number (available when you login to the student portal).
  2. Proceed to the Campus Safety office, Building N on the main campus.
  3. Exercise social distancing. Follow the directions of Campus Safety personnel, and stay 6 feet away from other people wherever possible.
  4. You may need to wait if others are present to receive their HFC ID.
  5. You will be directed where to go and where to stand. If you are wearing a face mask, you will be directed when to remove your mask so your photo can be taken. Your face must be fully visible for your ID photo.
  6. Your ID will be created and given to you. Carry it with you any time you come to campus. We recommend that you wear it on a lanyard.

To make an appointment, contact Campus Safety dispatch at 313-845-9630.

Placement Testing / Assessment Appointments

For students that are not eligible to place by GPA or SAT/ACT scores, we do offer placement testing (assessment). We currently have virtual and in-person options for scheduling placement testing appointments.

For both in-person and virtual options, you must have an appointment to test. You may email assessment@hfcc.edu to schedule testing. Please remember to follow all required screening and safety measures to be on campus, which may include screening forms and face coverings, etc. For more information and current HFC campus policies, visit the HFC coronavirus safety information page.

Virtual testing is available online through Zoom

  • Monday – Friday: 8:30 a.m. – 2:30 p.m.
  • Must have computer with webcam and reliable internet
  • Must have a valid photo ID

In person testing in the Welcome Center

  • Monday - Thursday: 8:30 am – 2:30 pm (you may take until 4:30 to finish your test)
  • When you arrive at the Welcome Center you will check-in at the front desk and show proof that you have completed the HFC health screener and testing appointment confirmation
  • Please remember to bring a valid photo ID with you to your appointment

For additional testing information please visit course placement.


Additional Support:


Succeeding in online classes

Online learning is different from face-to-face learning. To make it a rewarding and productive experience, review the tips below. HFC also offers a variety of support services, listed elsewhere on this webpage, to assist you in reaching your academic and personal goals. We are here for you!

How to use the HFC online class format

Login to your online class at my.hfcc.edu, and select HFC Online Classes (Moodle) at the top. We also offer a variety of other help through the link below.

How to use Moodle and other HFC resources

Tutorial documents with screen shots:
How do I get to my online classes? (PDF)
How do I get to my online classes? (Word)

Good habits for remote learning

  • Designate a regular study space
  • Practice good time management
  • Stay organized and up to date
  • Eliminate distractions during study time
  • Actively participate in your online classes
  • Hold yourself accountable
  • Maintain good sleep habits
  • Ask for help when you need it

Our student support services remain in place for you. Direct your questions to your instructor, academic advisors, or another of the HFC resources on this webpage.

Still need more help?

Reach out to our Instructional Technology team or Help Desk. Contact information and hours are at the top of this page.

Dual enrollment student information (high school and college together)

Students in the HFC Collegiate Academy, and all students who are dual enrolled in HFC college-level courses, will follow the Henry Ford College processes for their HFC classes.

Students will follow their high school's procedures for their high school classes.

The information on this website is being regularly updated. If you see errors or have questions about the website or its content, contact communications@hfcc.edu.