Train for careers of the future in the 21st-Century Technical Communications program. Earn a 30-31 credit hour certificate in the growing field of internet, cable, and telephone installation, repair, customer relations, and sales.
Core Courses
Take the following core courses and then choose a concentration below. Core courses provide a broad foundation of knowledge in networking, cabling,a nd telephony and of skills needed for effective customer service, successful sales, and resolution of customer needs.
| Course# |
Course Name |
Credit Hrs. |
| CNT 105 |
Network Infrastructure-IP Telephony |
3 cr. |
| CNT 107 |
IT Essentials - PC Hardware/Software |
3 cr. |
| BBA 133 |
Business Behavior & Oral Communications |
3 cr. |
| BBA 153 |
Customer Service |
3 cr.* |
| BBA 170 |
Contemporary Selling |
3 cr. |
*Upon completion of this course, students are eligible to take the National Professional Certification in Customer Service Exam through the National Retail Federation (NRF) Foundation.
Choose A Concentration
Infrastructure Concentration
This certificate is designed to train you for a future career in information and communication technology with a focus on expertise in infrastructure and installation project management.
| Course # |
Course Name |
Credit Hrs. |
| BCA 140 |
Software Applications |
3 cr. |
| OR CIS 100 |
Introduction to Information Technology |
3 cr. |
| ELEC 103 |
Basic Electricity |
4 cr. |
| ENT 124 |
Construction Blueprint Reading |
2 cr. |
| ENT 269 |
Project Management |
2 cr. |
| MGT 240 |
Creative Problem Solving |
3 cr. |
| BCA 165 |
Microsoft Project Software for Business Solutions |
2 cr. |
Business Concentration
This certificate is designed to train you for a future career in information and communication technology with a focus on principles of business, marketing, sales and customer relations.
| Course # |
Course Name |
Credit Hrs. |
| BBA 131 |
Introduction to Business |
4 cr. |
| BBA 159 |
Contact Center/help Desk |
2 cr. |
| BBA 252 |
Principles of Marketing |
3 cr. |
| BCA 140 |
Software Applications |
3 cr. |
| MGT 240 |
Creative Problem Solving |
3 cr. |
Technical Concentration**
This certificate is designed to train you for a future career in information and communication technology with a focus on networking concepts, router and switch configurations, remote networks, Virtual Local Area Networks (VLANS), and Wide Area Networks (WANs).Students who complete this certificate have the knowledge and skills to take the CISCO Certified Network Associate (CCNA) exam.
| Course # |
Course Name |
Credit Hrs. |
| CNT 110 |
Networking Fundamentals |
4 cr. |
| CNT 120 |
Routing Protocols and Concepts |
4 cr. |
| CNT 210 |
LAN Switching and Wireless |
4 cr. |
| CNT 220 |
WAN Technologies |
4 cr. |
**Students who complete the Technical Concentration are prepared to take the CISCO Certified Network Associate (CCNA) certification Exam.
Work on an Associate's Degree
Students who complete the 21st-Century Technical Communications certificate can apply all credits toward an associate's degree at Henry Ford Community College. Students must take Henry Ford Community College's placement test and, if appropriate, take the developmental course(s) needed.
Sponsors
This program is sponsored by the Michigan Alliance for High-Tech Skills Training. Alliance members include AT&T, Capital Communications, Goodman Networks, Lineage Power, Quanta Services, Telecom Technicians, and Henry Ford Community College.
For More Information on HFCC's 21st Century Technical Communications Program Contact:
Rachel Kristensen at rakristensen@hfcc.edu or 313-845-6470.
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